Returns & Exchanges

Carvin Audio is committed to your satisfaction and offers a 30-day trial period on all new gear to ensure it meets your performance standards. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of the delivery date.

1

Request an RMA

Contact our support team to obtain a Return Merchandise Authorization (RMA) number, which is required for all returns to be processed.

2

Pack Your Gear

Securely pack the item in its original shipping carton with all original packaging materials, manuals, and accessories included.

3

Ship the Package

Clearly write the RMA number on the outside of the box and ship the package to our designated service center using a trackable carrier.

4

Inspection and Refund

Once received, our technicians will inspect the equipment, and a refund or credit will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing